Frequently Asked Questions (FAQs)

1. What products do you offer?

We offer a beautiful collection of handcrafted products, including premium shawls, scarves, embroidered accessories, and traditional artisan pieces. Each item is carefully selected to bring you authentic craftsmanship and timeless elegance.

2. Are your shawls handmade?

Many of our shawls feature handcrafted embroidery and traditional artisan work. Product descriptions clearly mention whether an item is handmade or machine-crafted.

3. What materials are used in your shawls?

Our collection includes a variety of premium fabrics such as Pashmina, wool, acrylic, cotton, and blended materials. Please check the product description for the exact fabric details.

4. Are the colors exactly the same as shown in the pictures?

We make every effort to display our products accurately. However, slight variations in color may occur due to lighting during photography or differences in screen settings.

5. Do you offer wholesale orders?

Yes! We welcome wholesale and bulk orders for retailers, boutiques, and businesses. Please contact us for wholesale pricing and partnership opportunities.

6. Do you ship nationwide?

Yes, we deliver across Pakistan. Shipping times may vary depending on your location.

7. How long does delivery take?

Orders are usually delivered within 3–7 business days after confirmation. Remote areas may require a little extra time.

8. What payment methods do you accept?

We accept Cash on Delivery (COD) and other secure payment methods available during checkout.

9. Can I return or exchange a product?

Yes. If you receive a damaged or incorrect item, please contact us within 3 days of delivery. The product must be unused and in its original condition.

10. How can I contact customer support?

You can reach us through our Contact Us page, WhatsApp, email, or our social media channels. Our support team is always happy to assist you.

11. How do I care for my shawl?

To maintain its beauty and quality:

  • Hand wash gently with cold water or dry clean if recommended.

  • Avoid bleach and harsh detergents.

  • Dry in the shade.

  • Store in a clean, dry place away from direct sunlight.

12. Will sold-out products be restocked?

Popular items are often restocked, but handcrafted products may have limited availability. Follow our store or subscribe to our newsletter to receive updates on new arrivals and restocks.

13. Do you offer gift packaging?

Selected products may be available with gift packaging. Please check the product page or contact us before placing your order.

14. How can I track my order?

Once your order is shipped, you'll receive tracking details so you can monitor your package until it arrives.

Still Have Questions?

If you couldn't find the answer you're looking for, feel free to contact our customer support team. We're always happy to help and ensure you have the best shopping experience.